Customer Advisory

Thank you for using KB Finansia Multi Finance.

In accordance with our commitment to transparent management and information disclosure, we hereby disclose the outline of and countermeasures regarding the recent financial incidents that occurred at some of our branches as follows:

1. Incident Overview

Category	Detail
Incident	Fraud incident related to consumer durable loans involving external brokers and outsourced personnel(CRO)
Branches	Total of 5 branches (Pekanbaru, Kupang, Bontang, Ternate, Palopo)
Period	Jan 17, 2025 – Apr 30, 2026
Loss Exposure	Approx. IDR 14.4 billion *This figure is based on the potential maximum risk exposure. As investigation and recovery are currently underway, the final confirmed loss amount is subject to change.
Action Taken (and Planned)	Termination of contracts with related outsourced personnel and official complaints filed with local law enforcement agencies Strengthening of Customer Verification, device, and location control procedures Enhancement of Fraud Detection System and expansion of regular/ad-hoc branch audits

2. Customer Notice & Guidelines

No Impact on Customer Assets & Personal Information: This incident was limited to specific loan processes. It does not affect general customers' personal information, accounts, or loan contracts, and no direct financial loss has been incurred by customers.
Caution Against Identity Sharing: Loaning or transferring your ID (KTP) and financial information to third parties or brokers may be subject to legal penalties. Please exercise extreme caution.
Normal Business Operations: Existing loan repayments and all financial services continue to operate normally through official channels.

KB FMF will continue to reinforce internal control and risk management frameworks to do our utmost in providing safe and reliable financial services.

September 25, 2026

PT KB Finansia Multi Finance

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